Understanding why prospects stall or delay in your campaigns is essential for keeping your workflow smooth. This guide outlines the common stuck and waiting reasons, their causes, and how to resolve them.
Key Definitions
1.Stuck Reasons (Pending)
When progress halts completely, the prospect is moved to the Pending status. These require intervention to resolve.
2. Waiting Reasons
The prospect is awaiting an automated action or system event to proceed. No user involvement is needed at this stage.
Stuck Reasons (Pending)
Common Causes
Unable to send InMail: The prospect’s privacy settings block InMails.
Missing/Invalid Email: Email is required but invalid or unavailable.
Sales Navigator Subscription Required: Necessary to send InMails.
Invalid CRM Integration: CRM integration may have disconnected.
Blacklisted Profile: The profile has been excluded from outreach.
How to Identify Stuck Prospects
Navigate to the Pending section in your campaign.
Hover over the Pending status in the Campaign column to view the reason.
Waiting Reasons
Examples
Awaiting Prospect Action: Waiting for the prospect to accept a connection request or respond to an InMail.
Profile Action on Hold: Task temporarily paused by the system.
Connection Request Withdrawn: Request withdrawn; a new one can be sent after 3 weeks.
Processing Tasks: Tasks like video creation or API actions are still in progress.
How to Identify Waiting Prospects
Navigate to the relevant tab (e.g., Contacted).
Hover over the Waiting status in the Campaign column to view the reason.
Comprehensive List of Stuck and Waiting Reasons
Stuck (Pending) Reasons
Invalid email address
No required email type available
Invalid phone number or phone type
Sales Navigator link unavailable
InMail forbidden by privacy settings
Profile is blacklisted or unconnectable
Profile closed in Sales Navigator
CRM or video template issues
Placeholder or label missing
Waiting Reasons
Waiting for prospect to accept a connection request
Action in progress (e.g., video processing)
Connection request message exceeds 200 characters
Awaiting Sales Navigator credits
SMS message exceeds 325 characters
Pending action approval
How to Resolve Common Issues
Invalid or Missing Data
Verify prospect details (email, phone number) in your CRM or campaign settings.
Withdrawn Connection Requests
Wait 3 weeks before resending requests or add new profiles to the campaign.
Technical Errors
Reconnect CRM or email integrations via the Integrations tab.
Check placeholder and label configurations in your campaign.
Limit Exceeded
Reduce message lengths to fit platform limits.
Adjust connection request limits in your settings.
Sales Navigator or Credits Issues
Ensure your subscription is active and credits are available.
By understanding and addressing these stuck and waiting reasons, you can keep your campaigns running efficiently and ensure your prospects continue progressing through the funnel.
Our Customer support team and Otto, our AI bot, are here to help. Adjust your sliders wisely and let OttoMatey optimize your outreach!