If you’ve noticed a mismatch between the messages in your OttoMatey Inbox and those on your LinkedIn profile, don’t worry! You can manually synchronize conversations to resolve this issue.
How Inbox Synchronization Works
Synchronization depends on specific conditions, such as the timing of system activity and your configured synchronization intervals.
Synchronization Intervals
There are two main scenarios for syncing:
System Operating Hours
Synchronization occurs at the interval you set (e.g., every 20 minutes).
Outside System Operating Hours
Synchronization happens less frequently to optimize performance.
Example
You set the synchronization interval to 20 minutes during operating hours.
Message 1 arrives, and the system syncs immediately.
After 5 minutes, Message 2 arrives.
The system waits an additional 15 minutes before syncing again.
If no new notifications are received, the system will not sync until the next scheduled interval.
Common Reasons for Synchronization Gaps
Inactive Campaigns
Synchronization pauses for security reasons when no campaigns are running.
Non-Operating Hours
Synchronization is less frequent during these times.
Proxy Issues
Technical issues with proxies may disrupt synchronization.
If proxy-related issues persist, contact our Customer Support Team for assistance.
How to Configure Synchronization Intervals
Go to the Settings tab.
Navigate to Account Settings > LinkedIn Inbox Sync Interval Settings.
Adjust the synchronization time intervals as needed.
Manually Synchronizing Conversations
If a message appears on your LinkedIn profile but not in OttoMatey after some time, you can manually refresh it:
Refresh a Single Conversation
In your Inbox, locate the conversation.
Click the three-dot menu next to the conversation.
Select Refresh Dialog to sync the message.
Refresh All Conversations
Go to the bottom of your conversation list.
Click the Refresh button to update all conversations simultaneously.
Keeping your OttoMatey Inbox synchronized ensures you never miss an important message.
If you have any questions or encounter issues, don’t hesitate to contact our Customer Support team. We’re here to help!