Important Information
OttoMatey requires 14 days' written notice for all cancellations.
We’d love to hear your feedback and discuss your experience. If you’re open to it, please:
Schedule a call with your Account Executive.
Contact OttoMatey Support Chat for assistance.
Criteria for Canceling Your Subscription
To cancel future payments and ensure your request is processed, both of the following conditions must be met:
14 Days' Written Notice
Contact customer support through our Live Chat or send an email to [email protected] at least 14 days before your subscription renewal date.
No Active Contract Commitments
You are not bound by a Quarterly, Semi-Annual, or Annual Contract.
Additional Details
These requirements also apply to renewals of annual, semi-annual, quarterly, and monthly plans.
Once your subscription ends, you will no longer have access to your OttoMatey account or any associated data. Canceling may result in permanent loss of your stored data.
We encourage all customers to carefully manage their accounts and review the terms of our service agreements to avoid unexpected charges.
If You’ve Been Charged After Cancelation
If you’ve met the cancellation criteria but were still charged, we sincerely apologize for the inconvenience. Please:
Contact our Support Chat, or
Email [email protected] to discuss a potential refund.
Thank you for being part of the OttoMatey community. We value your feedback and are here to help make the process as smooth as possible.
If you have any questions, don’t hesitate to contact our Customer Support team. We’re here to help!